Terms of Service
Clear, fair terms that protect both our clients and our business. Understanding your rights and responsibilities when working with Shellmate Safes.
Agreement Overview
Welcome to Shellmate Safes. These Terms of Service ("Terms") govern your use of our services, products, and website. By engaging with our services, you agree to be bound by these terms.
Fair Terms
Balanced protection for all parties
Clear Rights
Your rights and our obligations
Legal Compliance
Compliant with Zimbabwean law
Service Agreement
- These terms govern your use of Shellmate Safes services and products
- By engaging our services, you agree to these terms and conditions
- Services include manufacturing, delivery, installation, and maintenance
- All agreements are subject to Zimbabwean law and jurisdiction
- Terms may be updated with reasonable notice to clients
Product Warranties
- All safes come with comprehensive manufacturer warranties
- Warranty periods vary by product type and usage conditions
- Professional installation required to maintain warranty coverage
- Warranty covers manufacturing defects and material failures
- Damage from misuse, natural disasters, or unauthorized modifications not covered
Liability & Insurance
- Shellmate Safes maintains comprehensive business insurance
- Liability limited to the value of products and services provided
- Clients responsible for contents insurance of stored items
- Force majeure events may affect service delivery timelines
- Professional indemnity coverage for installation services
Service-Specific Terms
Detailed terms and conditions for each of our core services
Manufacturing
- Custom builds require 50% deposit before production begins
- Production timelines vary based on complexity and materials
- Quality control testing performed on all manufactured products
- Modifications after production starts may incur additional costs
Delivery
- Free delivery within Harare Metro area for qualifying orders
- Delivery charges apply for locations outside standard service area
- Client must provide suitable access for delivery vehicles
- Delivery appointments scheduled within agreed timeframes
Installation
- Professional installation by certified technicians
- Site preparation requirements communicated in advance
- Installation warranty covers workmanship for 12 months
- Additional charges for modifications to installation site
Maintenance
- Regular maintenance programs available for all products
- Emergency repair services available 24/7 with premium rates
- Genuine parts used for all repairs and maintenance
- Service records maintained for warranty and insurance purposes
Payment Terms & Conditions
Accepted Payment Methods
- Bank transfers (USD/ZWL)
- Mobile money payments
- Corporate cheques
- Cash payments (limited amounts)
Payment Schedule
- • 50% deposit required for custom orders
- • Balance due before delivery/installation
- • Net 30 terms for approved corporate clients
- • Late payment fees apply after 30 days
Dispute Resolution
We are committed to resolving any disputes fairly and efficiently:
Direct Communication
Contact our customer service team to discuss concerns
Mediation
Professional mediation through recognized industry bodies
Legal Action
Zimbabwean courts have jurisdiction for unresolved disputes
Questions About These Terms?
If you have any questions about these Terms of Service or need clarification on any points, our legal and customer service teams are here to help.